CCS Disability Action denies ‘Spot Checking’ its own workers

Please note: The following blog has been updated since its original publication.

CCS Disability Action has categorically denied suggestions that Service Coordinators have been asked to ‘spot check’ on Support Workers by the organisation.

It’s alleged that Service Coordinators attempted random spot checks on their Community Support Workers in order to ensure that clients were getting the correct service at the designated times.

Whether the directive was given as a result of complaints is unknown.

The Real Michael Pulman contacted CCS Disability for comment on Wednesday and received the following statement in regards to allegations’ of spot checks.

“I can state categorically that our organisation does not ask coordinators to do spot checks, random or otherwise, on its support workers in the manner you have described. Specifically, our Waikato coordinators do not carry them out – now or ever – and have not been requested or given a directive to do so.”

The organisation also denied any truth of an internal audit currently taking place – though later retracted that statement and said that the organisation “might be carrying out all kinds of internal audits currently or at any time”.

What Is Spot Checking And Why Would Service Coordinators Attempt It?

The term ‘spot checking’ refers to an act where investigations on a person, or group of persons, takes place at a randomly selected time.

The problem for CCS Disability Action, and other disability support services, is ensuring that clients who need care, actually get all their entitled allocation.

With a shortage of support workers, late pull outs of work, and other contributing factors; it’s understandable that the organisation would be concerned about some situations that their more vulnerable clients may be in.

The problem, however, is the timing of such allegations.

It comes while CCS Disability Action’s HR Manager is currently carrying out a formal investigation on one support worker, and shortly after a radical shift in worker pay rates at the beginning of July.

CCS Disability Action say that investigations on their own workers do occur, but denies spot checks are part of that process.

“Should we receive credible reports about the behaviour, professionalism or work practices of our support workers, like we would with any staff member, we do then investigate and manage outcomes according to policies and employment law etc. But these matters are treated with the utmost confidentiality while investigations are in progress and no ‘spot checks’ are employed as part of that process.”