In an area of the disability sector that sees concern after concern brushed under the carpet, when it comes to the potential harm of public image, the hammer is quick to come down to bury the nail.
Residential services provide 24/7, home-based care to disabled people and on the whole, providers do a great job, but a provider has many, many different strings to its bow.
Those strings include support workers in services, team leaders, service managers, area managers and so on.
The client, from a business perspective, is underneath all this.
The Real Michael Pulman has been made aware of a situation where a service provider was about to welcome a new client into its service, but a breakdown in communication, led to the client’s transfer (with transport provided by the service provider) being delayed.
This, in turn, made the service provider, as an organisation, look bad in the eyes of the new client themselves, and their family.
Quick action was taken, and the staff member responsible for the incident is due to be reprimanded.
But, as mentioned earlier, many concerns and complaints that clients receiving services have never reach the ears of management, and certainly never see such a swift action taken.
The disability sector is rife with different services and providers, most of which all provide a similar kind of product, and money, like any business, needs to be made. Organisations need to look to be making a difference, and the good thing is, almost all of them do, it just doesn’t get noticed by people because the world of disability is not in the public eye in fact, far from it.
A simple transfer delay doesn’t require such heated and swift action, much of which is unfair to the individual support worker, as compared to other serious concerns that has been raised time over to team leaders in individual services and gone no further.
It hasn’t gone further because those team leaders don’t want their own individual image and credibility to be damaged in the eyes of their own management, but this doesn’t seem to be open for discussion.
Maybe service providers need to lay off blaming their staff and allocate better resources to a sector that is run 24/7, not just in office hours.