Sky Television’s response to angry customers complaining about the software upgrade is, perhaps, just as concerning as the myriad of problems that has come with the rollout.
Sky is believed to have completed the national rollout of its software upgrade across 800,000 homes with digital and MySky decoders.
Complaints have been coming in thick and fast, with the biggest concerns being over screen lag, sound/picture quality, and readability of text on the new software and navigation system on Sky decoders.
The new interface is completely different than what Sky customers have been used to.
Sky Television’s spokesperson Kirsty Way offered little reassurance in a statement overnight.
According to Ms. Way, the new software that Sky has released is the basis for the future.
This means that the push of the On Demand service won’t be halting any time soon, despite its content being laughably unsubstantiated. If the On Demand service is to work for Sky, they must lower their prices.
On top of that, many customers have already said that they don’t subscribe to Sky TV for its On Demand content.
Sky TV is most commonly subscribed to in New Zealand due to its coverage of rugby, league, and cricket via the Sky Sport package.
The movie channels were once a powerhouse, but that has fallen on the wayside for Sky in recent years.
Despite the complaints on Sky’s social media, which range in the hundreds and thousands, Ms. Way said that the new software package is still yet to be thoroughly tested.
Sky has promised a rollout of updates that will fix bugs in the new software.